iCost Support

# User Agreement

  • Updated: January 30, 2024
  • Effective: January 30, 2024

Dear User,

Thank you for using iCost. To help you better use the products and services provided by iCost, please read the iCost User Agreement (hereinafter, the “User Agreement” or “this Agreement”) carefully and thoroughly, especially the clauses that exempt or limit our liability, and then choose whether to accept this Agreement. Clauses that limit or exclude liability may be highlighted in bold for your attention.

Unless and until you have read and accepted all the terms of this Agreement, you are not entitled to download, install, or use the relevant products and services provided by iCost. Your actions such as downloading, installing, using, or logging in will be deemed as having read and agreed to be bound by this Agreement.

# 1. Scope of the Agreement

1.1 The iCost app and www.icostapp.com (collectively, “iCost”) are internet products and services provided by Guangzhou Quji Technology Co., Ltd. and its affiliates (hereinafter, “iCost” or “we”).

1.2 This User Agreement is an agreement between the user (“you”) and iCost regarding your use of the products and services provided by iCost. The terms of this Agreement apply to all products and services provided by iCost. When you use any individual service of iCost, you are subject to this Agreement.

1.3 iCost may revise this Agreement and/or various rules (including but not limited to introducing new terms or amending existing ones) from time to time as needed, and will announce such changes online without separately notifying you. The revised agreement and rules shall take effect immediately upon publication or on a specific date stated in the announcement. If you continue to use iCost’s products or services after such announcement, you are deemed to have read, understood, and accepted the revised agreement and rules. If you disagree with any revisions, you should immediately stop using the products and services provided by iCost.

1.4 Unless expressly provided otherwise in this Agreement, for products and services developed/published by iCost, iCost may regulate them through separate product and service agreements on the basis of this Agreement (each a “Specific Product Agreement”). You must separately understand and confirm these when using the relevant products or services. In case of any conflict between a Specific Product Agreement and this Agreement, the Specific Product Agreement shall prevail. Your use of such product or service constitutes your acceptance of the relevant Specific Product Agreement.

# 2. Scope of License

2.1 iCost grants you a personal, non-transferable license to use this software. You may install, use, display, and run this software on a single device for non-commercial purposes.

2.2 You may copy one backup of the software for the purpose of using the software and services. The backup must include all copyright information contained in the original software.

2.3 Any and all rights not expressly granted in this Article or elsewhere in this Agreement are reserved by iCost. You must obtain separate written permission from iCost to exercise any such rights. The failure of iCost to exercise any such rights does not constitute a waiver.

# 3. Obtaining the Software

3.1 You may obtain this software directly from iCost’s website or from third parties authorized by iCost.

3.2 If you obtain the software or an installer with the same name as this software from any third party not authorized by iCost, iCost cannot guarantee that the software will function properly and will not be liable for any losses caused to you as a result.

# 4. Installation, Uninstallation, and Updates

4.1 iCost may develop different versions of the software for different terminal devices. You should download and install the appropriate version according to your actual situation.

4.2 After obtaining the installer, you should follow the steps prompted by the installer to correctly install the software.

4.3 If you no longer need to use the software or need to install a new version, you may uninstall it yourself.

4.4 To improve user experience and enhance service content, iCost will continuously develop new services and may provide software updates from time to time (which may include replacement, modification, functional enhancement, or version upgrades).

4.5 To ensure the security and functional consistency of the software and services, iCost is entitled to update the software, or change or limit certain functions or effects of the software, without special notice to you.

4.6 After a new version of the software is released, older versions may cease to function. iCost does not guarantee the continued availability of older versions or corresponding customer service. Please check and download the latest version at all times.

# 5. Third-Party Applications and Services

iCost provides or may provide modules that support third-party applications for users to use, including but not limited to tools, video or image services, and other services that may be introduced in the future. When using such applications, you should comply with this Agreement and the relevant agreements, terms, or rules of the third-party application. The rights and obligations between you and the third party are governed by the relevant agreements, terms, or rules between you and the third party. When using third-party software and services, you understand and agree that:

5.1 When you use third-party applications and services, third parties will obtain your personal data and content information according to your authorization. Such data and information are authorized at your own discretion. You understand that authorizing third parties to obtain your personal data and content may involve the risk of information leakage; and while using third-party services, in addition to complying with this Agreement and other rules of iCost, you must also comply with the third party’s agreements and rules. Any disputes, losses, or damage arising from third-party software and services shall be resolved between you and the third party, and iCost shall not be liable.

5.2 iCost introduces third-party services to optimize iCost’s products and create a better user experience. However, any liability arising from defects or errors in third-party services shall be borne by the third party and is unrelated to iCost. iCost may review or examine third-party services, but omissions may occur due to the specialized nature of the services. Third-party service providers are not exempted from liability due to any oversight by iCost during review.

5.3 iCost has the right to review and manage applications provided by third-party developers and may remove third-party applications without notice to users. iCost shall not be liable for any impact or loss caused to users thereby; users shall bear such impact or negotiate with the third party. iCost will nevertheless endeavor to protect users’ rights and interests.

5.4 When using third-party applications, you agree that: (1) you authorize the use of your iCost account to log in to third-party applications; and (2) you consent to third-party applications obtaining the personal data necessary to provide corresponding products and services.

5.5 Any disputes arising between you and third-party developers due to your use of third-party applications shall be resolved between you and the third party. Relevant responsibilities and compensation shall be borne solely by the third party, and iCost assumes no liability.

# 6. Intellectual Property Statement

6.1 iCost lawfully holds all rights and interests (including but not limited to intellectual property rights and ownership) in the iCost products and services. Unless otherwise stated, the copyrights, patents, and other intellectual property rights underlying the products and services provided by iCost belong to iCost.

6.2 All copyrights, trademark rights, patent rights, trade secrets, and other intellectual property rights of iCost, as well as all information content related to iCost (including but not limited to webpages, text, images, audio, video, charts, adornments, icons, color combinations, interface designs, layout frameworks, data, printed materials, or electronic documents), are protected by the laws and regulations of the People’s Republic of China and the corresponding international treaties. iCost enjoys the foregoing intellectual property rights, except for rights that should be enjoyed by relevant right holders under the law.

6.3 All rights in videos, audio, games, technical software, and other products and information provided through iCost’s products and services, except for content uploaded by users themselves or expressly marked as provided by third parties, belong to iCost.

6.4 Product and service logos embodied in iCost products are trademarks or registered trademarks of iCost in China or other countries/regions. You may not use them without lawful authorization.

6.5 iCost owns patent rights, patent application rights, trademark rights, copyrights, and other intellectual property rights in relation to iCost’s products and related services. iCost does not grant you any intellectual property rights related to iCost by virtue of this Agreement or by providing iCost and related products and services. Any rights not expressly granted in this Agreement are reserved by iCost.

6.6 The intellectual property related to iCost’s products and services is protected by law. Without the written permission of iCost or the relevant rights holder, you shall not, and shall not permit or assist any person to, in any form (including but not limited to via any robots, spiders, screen-capture programs, or other programs or devices) use, rent, lend, distribute, display, reproduce, modify, link to, reprint, compile, publish, issue, scrape, monitor, cite, or create derivative works from such content.

# 7. Privacy Policy

Please refer to the Privacy Policy (opens new window).

# 8. iCost Usage Rules

8.1 You are responsible for your online behavior, including all content you post, upload, or transmit (including but not limited to text, comments, replies, bullet comments, images, and videos). You undertake that any content you post on iCost complies with the laws, regulations, rules, normative documents of the People’s Republic of China, and iCost’s management rules. iCost has the right to delete any content that does not comply with its management rules and assumes no liability therefor.

8.2 iCost is committed to fostering a civilized, rational, friendly, and high-quality community environment. When using functions such as comments, replies, and bullet comments, you must complete real-name verification in accordance with applicable laws and regulations; otherwise, you will be unable to use such functions. When using these functions, you must strictly abide by relevant laws and regulations. While promoting the development of comment and reply functions, iCost continuously strengthens information security management and self-discipline in comments, earnestly fulfills social responsibilities, complies with national laws and regulations, respects citizens’ lawful rights and interests, and respects public order and good morals.

8.3 You undertake that, when using iCost products and services (including but not limited to text, comments, replies, bullet comments, images, video content, software products, etc.), you will consciously abide by laws and regulations, the socialist system, national interests, citizens’ lawful rights and interests, public order, social morality, and the principle of information authenticity (the “Seven Bottom Lines”). You will not post, repost, or transmit any content containing any of the following. Otherwise, iCost has the right to handle such content at its sole discretion without notice:

  • Opposing the basic principles established by the Constitution, or inciting resistance to, opposition to, or undermining the implementation of the Constitution, laws, or administrative regulations;
  • Endangering national security or divulging state secrets;
  • Subverting state power, overthrowing the socialist system, inciting secession, or undermining national unity;
  • Damaging national honor and interests;
  • Publicizing terrorism or extremism;
  • Publicizing ethnic hatred or discrimination, or undermining ethnic unity;
  • Inciting regional discrimination or regional hatred;
  • Undermining national religious policies, or publicizing cults or superstitions;
  • Fabricating or disseminating rumors or false information, disrupting social order, or undermining social stability;
  • Disseminating obscene, pornographic, gambling, violent, murderous, terror-related content, or instigating crimes;
  • Endangering cyber security, or using the internet to engage in activities that endanger national security, honor, or interests;
  • Insulting or defaming others, or infringing upon others’ lawful rights;
  • Engaging in violent intimidation or threats against others, or conducting doxxing;
  • Involving others’ privacy, personal information, or data;
  • Disseminating vulgar or indecent language that harms public order and good morals;
  • Infringing others’ rights to privacy, reputation, portrait, intellectual property, or other lawful rights and interests;
  • Disseminating commercial advertisements, or similar commercial solicitations, excessive marketing, or spam;
  • Posting comments in languages other than the commonly used language(s) of this site;
  • Being unrelated to the information being commented on;
  • Posting meaningless information, or deliberately using character combinations to circumvent technical review;
  • Infringing upon the lawful rights and interests of minors, or damaging minors’ physical or mental health;
  • Secretly photographing or recording others without their consent, thereby infringing their lawful rights;
  • Including content that is terror-related, violent, bloody, or highly dangerous, or that harms the performer’s own or others’ physical or mental health, including but not limited to:
    • Any violent and/or self-harm behavior;
    • Any content that threatens life or health, uses knives or other dangerous implements, or endangers personal and/or property rights of oneself or others;
    • Content that abets or induces others to participate in dangerous or illegal activities that may cause bodily harm or death.
  • Any other information that violates laws, regulations, or policies, contravenes public order and good morals, interferes with the normal operation of iCost, or infringes upon the lawful rights and interests of other users or third parties.

8.4 When using iCost products and services, you undertake and agree to:

  • Ensure all your actions comply with applicable laws, regulations, and iCost rules and requirements; do not contravene public interests or public morals; do not harm the lawful rights and interests of others; and do not violate this Agreement.
  • Not post information on products or services that are prohibited by the state or suspected of infringing others’ intellectual property or other lawful rights; not post information that contravenes public interest or public morals, or that iCost deems inappropriate; and not post other information suspected of being illegal or in violation of this Agreement and related rules.
  • Unless otherwise agreed with iCost, not use any data/materials on iCost for commercial purposes, including but not limited to reproducing or disseminating in any manner any materials or courses displayed on iCost without prior written consent.
  • Not use any device, software, or program to interfere with or attempt to interfere with the normal operation of iCost or any transactions or activities conducted on the iCost platform.
  • Unless otherwise mandated by law, without iCost’s express prior written permission, no entity or individual may, in any manner, wholly or partially copy, reprint, cite, link, scrape, or otherwise use information content within iCost’s products. Otherwise, iCost has the right to pursue legal liability.

8.5 After obtaining iCost’s written permission, your sharing or forwarding of information and content from the iCost software and related services must also comply with the following:

  • Do not make any change in any form to the source webpages of the iCost software and related services, including but not limited to the homepage link entry of the iCost software and related services; and do not block, insert, pop up, or otherwise obstruct the display of source pages of the iCost software and related services.
  • Adopt safe, effective, and rigorous measures to prevent the information content of the iCost software and related services from being illegally obtained by third parties in any form, including but not limited to via spider programs.
  • Do not use relevant data or content for purposes beyond the scope permitted by iCost in writing; do not conduct any form of sale or commercial use; and do not disclose, provide, or allow third parties to use it in any way.

8.6 When using the software and related services, you must abide by software rules and are responsible for your actions. Unless permitted by law or with iCost’s prior written consent, you shall not:

  • Sublicense, license, sell, or use iCost’s services for any other commercial or non-commercial purposes without iCost’s written consent.
  • Use any plugins, add-ons, systems, or third-party tools that are not authorized or licensed to interfere with, disrupt, modify, or otherwise affect the normal operation of the iCost software and related services.
  • Engage in any behavior that endangers network security using or targeting the iCost software and related services, including but not limited to:
    • Illegally intruding into networks, interfering with the normal functions of networks, or stealing network data;
    • Providing programs or tools specifically used to engage in activities that endanger network security, such as intruding into networks, interfering with normal functions and protective measures, or stealing network data;
    • Providing technical support, advertising, payment settlement, or other assistance to persons who you know are engaging in activities that endanger network security;
    • Using data or accessing servers/accounts without authorization;
    • Accessing public computer networks or others’ computer systems without permission and deleting, modifying, or adding stored information;
    • Without permission, attempting to probe, scan, or test the weaknesses of the iCost system or network, or engaging in other acts that undermine network security;
    • Attempting to interfere with or disrupt the normal operation of the iCost systems or website, deliberately spreading malicious programs or viruses, or engaging in other acts that disrupt normal network information services;
    • Forging the name or part of the name of a TCP/IP data packet;
    • Reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code of the iCost software and related services;
    • Any other behavior that violates laws and regulations, this Agreement, iCost’s relevant rules, or infringes others’ lawful rights and interests.

In any circumstances where iCost has reason to believe that your behavior violates or may violate the above, iCost may make an independent judgment and take action, including terminating services to you and requiring you to bear corresponding legal liabilities.

8.7 Without iCost’s written permission, you shall not, and shall not authorize, permit, or assist any third party to, with respect to the information content of the iCost software and related services:

  • Copy, read, or use the information content for commercial purposes, including but not limited to publicity or increasing pageviews or traffic;
  • Edit, organize, or arrange the information content without authorization and display it through channels outside the source pages of the iCost software and related services;
  • Use any form of identification method, including but not limited to special identifiers or codes, to generate guidance, transfer, or hijacking of traffic or pageviews, or other adverse effects, on the information content of the iCost software and related services;
  • Engage in any other acts of illegally obtaining information content from the software and related services.

8.8 You fully understand and agree that:

  • If you violate the above undertakings and norms, you shall independently bear all legal liabilities in your own name for any legal consequences arising therefrom and shall hold iCost harmless from any losses or additional costs.
  • If your violation of law or this Agreement causes third parties to claim against iCost, you shall fully compensate iCost for all costs (including but not limited to various compensation, litigation agency fees, and other reasonable expenses).
  • When a third party alleges that the content/products you post or upload (including but not limited to videos, images, text, applications, software, etc.) infringe its rights, or when a legally effective instrument issued by an administrative or judicial authority confirms your illegal or infringing acts, or when iCost, based on its own judgment, believes that your behavior violates laws and regulations or is suspected of violating this Agreement, iCost may, at its sole discretion, delete relevant information and publicize your suspected illegal/breaching behavior and the measures taken against you on the iCost software or website.
  • If you discover that content posted by users within iCost (including but not limited to images, videos, or text works) infringes your prior rights, you may report it by emailing feedback@quji.tech.
  • For works and content (including but not limited to images, videos, and text works) that you upload, publish, or store on iCost, you warrant that you have legitimate copyrights or proper authorization. You agree to grant iCost a free, irrevocable, perpetual, transferable, non-exclusive license worldwide to use all such works and content. iCost has the right to display, distribute, and promote the foregoing content, and to reproduce, modify, publish, distribute, or otherwise use the foregoing content in any form, or authorize third parties to do so. iCost may use the foregoing works and content for its own promotion or other lawful purposes. If you do not agree to grant such authorization, please contact us at feedback@quji.tech.
  • For content or products on iCost suspected of being illegal, breaching this Agreement, or infringing others’ lawful rights, iCost may delete them without notice and assumes no liability.

# 9. Disclaimer

9.1 You understand and agree that during your use of iCost’s services, you may encounter risks such as force majeure that may cause service interruptions or delays. Force majeure refers to objective events that are unforeseeable, unavoidable, and insurmountable, and that have a significant impact on one or both parties, including but not limited to natural disasters (such as floods, typhoons, earthquakes) and social events (such as wars, riots, government actions). When such events occur, iCost will endeavor to repair the products and services, but, to the extent permitted by law, iCost will be exempt from liability for any losses incurred by you as a result.

9.2 To the extent permitted by law, iCost shall not be liable for service interruptions or impediments caused by:

  • Damage from computer viruses, trojans, or other malicious programs, or hacker attacks;
  • Failures of your or iCost’s computer software, systems, hardware, or communication lines;
  • Your improper operation;
  • Use of the services in a manner not authorized by iCost;
  • Other circumstances beyond the control or reasonable foreseeability of iCost.

9.3 You understand and agree that, during your use of iCost’s products and services, you may encounter risks and damages arising from network information or other users. iCost does not assume responsibility for the authenticity, applicability, or legality of any information or products, nor for any damages caused to you by infringing acts. These risks include but are not limited to:

  • Information from others that is anonymous or under an alias, and that contains threatening, defamatory, offensive, or illegal content;
  • Being misled or deceived by others while using products or services under this Agreement, leading to or potentially leading to psychological, physiological, or economic damage.

9.4 iCost has the right under this Agreement to deal with illegal or non-compliant content, products, or services. However, this right does not constitute an obligation or commitment on the part of iCost, and iCost does not guarantee that it will promptly discover and handle such matters.

9.5 For individual products or services provided to you by their operators through iCost, the operators shall be solely responsible for all liabilities and obligations related to such products or services. iCost shall not assume any liability or obligation in this regard.

# 10. Changes, Suspension, or Termination of Products/Services

10.1 You should use iCost and its services in a proper and lawful manner. If you post information that is illegal, violates public morals, or breaches this Agreement, or if you violate relevant laws, regulations, or this Agreement, iCost has the right to take the following measures:

  • Stop transmitting and directly delete content that violates laws, regulations, or this Agreement;
  • Suspend or restrict your right to use iCost and its products and services, including but not limited to restricting your use of some or all of iCost's functions, products, and services;
  • Terminate your right to use iCost;
  • Reclaim your account and prohibit you from applying for or obtaining a new account through other means;
  • Report to relevant state authorities;
  • Publicize on this software information about the measures taken against your aforementioned breaches, as well as other information about illegal activities confirmed by legally effective instruments issued by state administrative or judicial authorities;
  • Pursue your legal liability in accordance with the law and claim corresponding damages.

10.2 iCost has the right to suspend, change, or terminate iCost products or parts of their functions according to business needs, and has the right to decide whether to (continue to) provide certain products and services on iCost. In such cases, iCost is not obligated to notify you.

10.3 Unless otherwise provided by law, you are responsible for backing up your data stored in iCost. If your service is terminated, iCost has the right to permanently delete all your relevant data from its servers and is not obligated to return or provide the foregoing data to you in any form.

10.4 You may enable and use individual or specific services in the iCost software. Certain individual services may require you to accept agreements or other rules specifically formulated for such services that govern your relationship with the service provider. iCost will make these agreements and rules available for your review in a conspicuous manner. Once you start using such services, you are deemed to have also accepted the relevant agreements and rules for those individual services.

10.5 The termination of this Agreement does not affect the relevant rights and obligations of the parties prior to termination, including but not limited to the right of the non-breaching party to pursue the liability of the breaching party in accordance with this Agreement.

# 11. Handling of Breaches

11.1 With regard to your violation of this Agreement, the Privacy Policy, and rules, specifications, statements, announcements, or notices related to iCost, iCost has the right to make an independent judgment and, depending on the circumstances, take measures such as issuing advance warnings, refusing to publish, demanding rectification, immediately stopping information transmission, deleting content/messages/replies, restricting some or all account functions up to and including permanent account closure, and demanding that you bear liability for breach or infringement. iCost has the right to announce the results of such measures and to decide whether to restore access based on the actual situation. For acts suspected of violating laws and regulations or constituting crimes, relevant records will be retained, and iCost will report to and cooperate with the competent authorities in accordance with the law.

11.2 If your violation of this Agreement or other service terms gives rise to a third-party complaint or claim, you shall bear all legal liability yourself. If your illegal or breaching acts cause losses to iCost, its affiliates, or its controlling companies, or result in them paying compensation to any third party or being penalized by a state authority, iCost has the right to withdraw or recover amounts, and you shall bear liability for breach/infringement and fully compensate iCost, its affiliates, and its controlling companies for all losses incurred.

11.3 iCost respects and protects the intellectual property rights, reputation rights, name rights, privacy rights, and other lawful rights and interests of users and others. You warrant that the text, images, videos, audio, links, etc. that you upload while using the iCost software and related services do not infringe upon any third party’s intellectual property rights, reputation rights, name rights, privacy rights, or other rights and lawful interests. Otherwise, iCost has the right to remove the allegedly infringing content upon receiving notice from the right holder or a relevant party. You shall handle all claims made by third parties yourself and bear all legal liabilities that may arise. If your infringing acts cause losses (including but not limited to economic and reputational losses) to iCost, its affiliates, its controlling companies, or its successor companies, you shall fully compensate iCost, its affiliates, its controlling companies, and its successor companies for all such losses.

# 12. Applicable Law and Dispute Resolution

12.1 The place of signing of this Agreement is Tianhe District, Guangzhou City, Guangdong Province, People’s Republic of China.

12.2 The formation, entry into force, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of mainland China (excluding conflict of laws rules).

12.3 If any dispute or controversy arises between you and iCost, it shall first be resolved through friendly negotiation. If negotiation fails, you agree to submit the dispute or controversy to the people’s court with jurisdiction in the place of signing of this Agreement.

# 13. Miscellaneous

13.1 Your use of this software is deemed as your having read and agreed to be bound by this Agreement. iCost has the right to modify the terms of this Agreement when necessary. You can review the relevant agreement terms in the latest version of this software. If you continue to use this software after the terms of this Agreement have been changed, you are deemed to have accepted the revised agreement. If you do not accept the revised agreement, you should stop using this software.

13.2 If any provision of this Agreement is partially invalid or unenforceable for any reason, the remaining provisions shall remain valid and binding on both parties.

13.3 The headings of the articles in this Agreement are for convenience only, have no actual meaning in themselves, and cannot be used as a basis for interpreting the meaning of this Agreement.

13.4 This Agreement may exist in multiple language versions, including Chinese and English. If there is any conflict between the Chinese version and any other language version, the Chinese version shall prevail.

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